Shipping Policy

Shipping Policy

Last updated: 16/12/2025

At PD Cases, every phone case is made to order. This allows us to reduce waste, ensure premium print quality, and create products that are uniquely yours.

Please read our shipping policy carefully before placing an order.

1. Order Processing Time

All our products are printed on demand.

  • Production time: 2–5 business days

  • Orders are processed Monday to Friday (excluding public holidays)

  • Once production is complete, your order is shipped immediately

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Times (Estimated)

Shipping times start after production is complete.

United Kingdom

  • Standard Shipping: 2–4 business days

Europe

  • Standard Shipping: 3–7 business days

United States & Canada

  • Standard Shipping: 4–7 business days

Rest of the World

  • Standard Shipping: 7–12 business days

⚠️ Please note: Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak periods.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination

  • Product type

  • Order quantity

Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Tracking Information

  • All orders include tracking

  • Tracking details will be sent by email once your order ships

  • Tracking may take up to 24–48 hours to become active

If you have not received tracking information within 7 business days after placing your order, please contact us.

5. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or taxes

  • These charges are not included in the item price or shipping cost

  • Customers are responsible for any customs charges imposed by their local authorities

PD Cases is not responsible for delays caused by customs processing.

6. Incorrect Address or Failed Delivery

Please ensure your shipping address is correct at checkout.

  • PD Cases is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer

  • If a parcel is returned to us due to an incorrect address, reshipping costs may apply

7. Lost or Delayed Orders

If your order is:

  • Marked as delivered but not received

  • Significantly delayed beyond the estimated delivery window

Please contact us within 14 days of the expected delivery date, and we will investigate with our shipping partners.

8. Contact Us

If you have any questions about shipping, please contact us:

📧 Email: support@pdcases.com
🌐 Website: https://pdcases.com

We’re always happy to help.