Returns & Refunds Policy

Returns & Refunds Policy

Last updated: 16/12/2025

At PD Cases, all products are made to order. Because of this, we have a slightly different returns policy compared to mass-produced items. Please read the information below carefully before placing an order.

1. Returns & Exchanges

Due to the custom and print-on-demand nature of our products, we do not accept returns or exchanges for change of mind, incorrect model selection, or personal preference.

This includes:

  • Ordering the wrong phone model

  • No longer wanting the item

  • Size or style preference

2. Damaged or Defective Items

If your item arrives damaged, defective, or misprinted, we will gladly offer a free replacement or a refund.

To be eligible:

  • You must contact us within 14 days of receiving your order

  • Provide clear photos showing the issue

  • Include your order number in the email

Once the issue is confirmed, we will arrange a replacement or refund at no additional cost.

3. Incorrect Orders

If you receive an item that is:

  • Different from what you ordered

  • Printed incorrectly

  • Sent in error

Please contact us within 14 days of delivery with photos and your order details.
We will correct the issue as quickly as possible.

4. Lost Orders

If your order is lost in transit and marked as undelivered by the carrier:

  • Please contact us within 14 days after the estimated delivery date

  • We will investigate with our shipping partner

  • If confirmed lost, a replacement or refund will be issued

5. Refunds

Approved refunds will be processed:

  • Back to your original payment method

  • Within 5–10 business days, depending on your bank or payment provider

Shipping costs (if applicable) are non-refundable, except in cases of confirmed fault or error on our side.

6. Return Shipping

  • We do not require customers to return defective or misprinted items unless explicitly requested

  • If a return is required, PD Cases will cover the return shipping cost

7. Cancellations & Order Changes

Because orders are processed quickly:

  • Orders cannot be cancelled or modified once production has started

  • If you need to make changes, contact us immediately after placing your order

We cannot guarantee changes once processing begins.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: support@pdcases.com
🌐 Website: https://pdcases.com