FAQ

Frequently Asked Questions (FAQ)

Orders & Production

Are your phone cases custom made?

Yes. All PD Cases products are made to order. Each case is printed individually after you place an order, ensuring fresh production and high-quality results.


How long does it take to make my order?

Production usually takes 2–5 business days. Once production is complete, your order is shipped immediately.


Can I cancel or change my order?

Because orders enter production quickly, we cannot guarantee cancellations or changes once production has started.

If you need to make a change, please contact us as soon as possible after placing your order, and we’ll do our best to help.


Shipping & Delivery

Where do you ship from?

Our products are produced and shipped from trusted fulfilment facilities located across the UK, Europe, and worldwide, depending on your delivery address. This helps reduce delivery times and environmental impact.


How long does shipping take?

Estimated delivery times after production:

  • UK: 2–4 business days

  • Europe: 3–7 business days

  • USA & Canada: 4–7 business days

  • Rest of the World: 7–12 business days

Delivery times are estimates and may vary due to customs or carrier delays.


Do you ship internationally?

Yes, we ship worldwide.

Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.


Will I receive tracking information?

Yes. Once your order is shipped, you will receive an email with tracking details.
Tracking may take 24–48 hours to become active.


Products & Quality

What type of phone cases do you offer?

We offer a range of premium phone cases, including:

  • Slim cases

  • Protective dual-layer cases

  • Flexible shock-absorbing cases

Each product description includes details about protection level and materials.


Will the case fit my phone perfectly?

Yes — our cases are designed specifically for each phone model, with precise cut-outs for buttons, ports, and cameras.

Please ensure you select the correct phone model before ordering.


Are your cases compatible with wireless charging?

Yes. All our cases are designed to be compatible with wireless charging, unless otherwise stated on the product page.


Will the print fade over time?

We use high-resolution, durable printing techniques designed for everyday use. With normal handling, prints remain vibrant and long-lasting.

Avoid prolonged exposure to extreme heat, moisture, or harsh chemicals to maintain print quality.


Custom Designs

Can I upload my own photo or design?

Yes. You can upload your own images or designs where customisation is available.

For best results:

  • Use high-resolution images

  • Avoid blurry or heavily compressed photos

  • Ensure important details are not too close to the edges


What if my uploaded image is low quality?

If an image is too low resolution, the final print quality may be affected. By uploading an image, you confirm that you are happy with the print outcome.

We are not responsible for poor print quality resulting from low-quality images provided by the customer.


Returns, Refunds & Issues

Do you accept returns?

Because our products are made to order, we do not accept returns for change of mind or incorrect model selection.


What if my item arrives damaged or defective?

If your order arrives damaged, defective, or misprinted, please contact us within 14 days of delivery with photos and your order number.

We will offer a replacement or refund at no additional cost.


What if my order is lost?

If your order is confirmed lost in transit, please contact us within 14 days after the estimated delivery date.
Once confirmed, we will issue a replacement or refund.


Payments & Security

Is my payment secure?

Yes. All payments are processed securely through Shopify-approved, PCI-compliant payment providers. PD Cases does not store your card details.


What payment methods do you accept?

Accepted payment methods may include:

  • Credit & debit cards

  • PayPal

  • Other local payment methods supported by Shopify

Available options are shown at checkout.


Support & Contact

How can I contact you?

If you need help, please contact us at:

📧 Email: support@pdcases.com

We aim to respond within 24–48 business hours.


Do you offer bulk or custom orders?

If you’re interested in bulk orders or special requests, please contact us and we’ll be happy to discuss your needs.


Still have questions?

If you can’t find the answer you’re looking for, feel free to contact us — we’re always happy to help.